Support Center

Insight Overview

Insight is specifically designed to let you see, in real time, what's working in every room throughout your property at a single glance, and to take preventative or reactive action steps to rectify out of policy events.

This support section is designed to help guide you through understanding the data and alerts found in the Insight Property Dashboard, and to provide helpful tips for typical troubleshooting steps required in the maintenance of your property.

Note that throughout Insight you will find "tool tips", or small question mark icons, that upon hovering over will display additional detail on the meaning of a particular report or data point. Additionally, along the left hand side of the page you will find a Customer Support option. This will open a new page containing both this "Knowledge Base" of device specific documentation and troubleshooting information as well as the ability to easily submit a ticket to our support staff.

Insight pages are responsive and may be viewed on any web enabled device. The formatting of the data will change and reorder slightly when viewing on a tablet or cell phone.
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