Support Center

System Health Report

The System Health Report tracks at a summary level the following out of policy events:
 
  1. Non-Communicating Devices: represents devices that have not reported their latest status to the ROC platform. It could indicate the product is failed, out of range, unpowered, or not included in the proper room's network.
     
  2. Low Battery Status: indicates devices that should have their batteries replaced.
     
  3. Occupancy System Alerts: represents rooms where the occupancy system has not transitioned state (from occupied to unoccupied or vice versa) in the past 7 days. This could represent either a configuration issue in the guest room, the absence of a necessary sensor, or another issue that could require troubleshooting.
     
Each of these reports may be sorted on the webpage by clicking the column title or downloaded into a .csv file by clicking the download icon.
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